Key Pain Points
Credit policy compliance
Sales and Finance struggle to align their objectives, making it challenging to communicate credit decisions effectively. Static documentation hampers understanding, resulting in time-consuming engagement. Misalignment leads to generic decisions, necessitating significant effort to clarify and tailor policies.
Sales frequently misapply credit rules, causing inconsistency and misunderstandings. Updating policies often lacks transparency and causes confusion, leading to time-consuming customer data reviews for Finance teams.
Detecting fraud proves difficult and time-consuming, contributing to a reactive mindset. Despite awareness, proactive detection remains a daunting task, reinforcing a payment-centric approach and accepting fraud as inevitable.
Updating credit policies, especially across diverse channels and customer types, is a time-consuming ordeal. Failure to adapt to changing conditions without analytics hampers policy optimization, compelling Finance teams to maintain the status quo until external events force changes.